If, after reading the user's manual you decide that you require additional training with a program, there are numerous options available. United Systems offers access to high-quality and responsive technical support. We recognize that support needs vary from user to user and company to company, so our product support services allows you to receive the type of support that best meets your needs.

Telephone Training
One on one telephone training is available as well as multiple-user conference calling. A support technician will walk you through all facets of Appraisal Studio. Training is available in one-hour increments. Please contact your sales representative to schedule a training session. Our technical support staff can be reached at (800) 241-4756.

FAX Support
You can reach our support department by facsimile at (480) 449-2657. Use the fax line to send your support technician questionable printouts or written descriptions of an issue or enhancement to the software. The support department is also available to answer many questions using its automated fax service. Make sure we have your current fax number to expedite your request.

Electronic Mail Support
You can contact our support department by sending an e-mail to support@unitedsystems.com. Be sure your reply address is correct so that the technician can return your message promptly. Include your name, account number and a detailed description of the issue you're experiencing.

If you need information on renewing your support contract, contact your sales representative at
(800) 969-8727. Your support contract entitles you to all of the benefits listed above as well as periodic software updates.

Annual Support Contract Benefits
Customers currently on support have access to the latest product updates, information about new products, discounts on future purchases, and use of the United Systems Product Support Line. The support contract is provided on an annual basis for a fee which is priced based on the size and needs of your company.

When forms change, regulations change or new features are added to the software, you can ensure that you'll receive the latest updates by enrolling in your annual support contract benefits. Your sales representative can inform you about the latest pricing structure and benefits included in this program.

Helping Your Support Technician Help You
Providing product support can be challenging, since practically everyone has different computer configurations. To assist the support technicians in providing you with the best possible service,
please be at your computer and have the following information ready:

• Your account number.
• The version of the program and operating system you are using.
• The exact wording of any messages that appeared on the screen.
• What happened and what you were doing when the problem occurred.
• Any known history of the program.

Appraisal Studio Requirements